Here are you options if you have a cancelled cruise on Royal Caribbean as described in the video your options for rebooking, getting a refund etc.:
Future Cruise Credit (Higher Value)
As a result of this change, we’re providing you with a 125% Future Cruise Credit to come back and sail with us by April 30th, 2022. Please re-book using your FCC by December 31st, 2021.
• This amount will be based on your total cruise fare paid (or Cruisetour, if applicable). And, we’re giving you a little extra, knowing that this is such a unique circumstance.
• We will automatically issue you your Future Cruise Credit (FCC) via email. So, there’s nothing for you to do!
You can expect to receive your FCC by:
◦ Monday, April 13th, 2020, if your sail date was on or before April 10th, 2020, or on Ovation of the Seas April 11th, 2020, Radiance March 14th, 2020, Jewel of the Seas March 19th – May 5th, 2020, and all April 2020 Spectrum of the Seas sailings.
◦ Monday, April 30th, 2020, if your sail date was April 11th – May 11th, 2020, including Alaska sailings departing May 12th – June 30th 2020, Empress of the Seas June 1st, 2020 & June 12th, 2020 sailings, and May 2020 Voyager of the Seas sailings (excluding May 25th, 2020 sailing).
◦ Friday, May 22nd, 2020, if your sail date was on or after May 12th, 2020.
◦ Tuesday, June 30th, 2020, if you sail date was between June 12th – July 31st, 2020 (excluding Vision of the Seas June 13th, 2020 and Anthem of the Seas June 20th, 2020 sailings).
◦ Friday, July 17th, 2020, if you were booked on a Canada sailing that was cancelled on June 2nd, 2020.
• Please know, taxes & fees and any RoyalUp upgrades will be automatically refunded. You can expect to see these in 45 days.
• A few additional considerations on Future Cruise Credit program:
◦ If you opted into the Cruise with Confidence 100% Future Cruise Credit, you do not qualify for this offer.
◦ If you used a Cruise with Confidence certificate on this sailing, you’ll receive a new Future Cruise Certificate for 125% of your total cruise fare value paid, including the value of your original certificate.
◦ If you used a Future Cruise Certificate on this sailing, you’ll receive a new Future Cruise Certificate. This will be for 125% of any new monetary funds paid on this sailing, plus the reactivated value of your original certificate at 100% of its worth, with an expiration date of December 31st, 2021 and a sail by date of April 30th, 2022.
What happens if the global cruise suspension already impacted you?
- Sailings through April 10th, 2020, and paid additional monetary funds on a new booking within this extended suspension period, you’ll receive two 125% Future Cruise Credits: one for the original booking and another equal to 125% of any monies paid towards cruise fare on the new booking. You are able to opt in to refund one or both via the process below.
- Sailings departing March 13th – July 31st, 2020 (including Canada sailings departing August 1st – October 31, 2020), and paid additional monetary funds on a new booking within this extended suspension period, your original FCC’s will be reissued at the original amount, and then you’ll receive a 125% Future Cruise Credit for any new amount paid towards cruise fare for your cancelled booking. You are able to opt in to refund one or both via the process below.
What happens if you want to move your cruise?
Lift and Shift (Only available for sailings cancelled as part of our global suspension on May 20th, 2020 or after) : If you prefer to move your existing booking to a 2021 sailing – we’re happy to move you! We will price protect the original pricing and/or promotion on the same itinerary, length, product, and stateroom category as your original sailing within 4 weeks (before or after) of the original sail date in 2021. For example, if you are moving from a July 30th, 2020 sailing, you can move to a sailing that is the same itinerary, length, product, and stateroom category, and the sail date between June 30th, 2021 – August 30th, 2021. If your sailing was cancelled on:
• May 20th, 2020, please contact your Travel Advisor or call us by June 10th to move to a new sailing. If we don’t hear from you, we will automatically issue your Future Cruise Credit.
• June 2nd, 2020, please contact your Travel Advisor or call us by June 17th to move to a new sailing. If we don’t hear from you, we will automatically issue your Future Cruise Credit.
Full Refund Option (Lower Value)
If you prefer the lower value in a full refund instead of the 125% Future Cruise Credit, we’re happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered:
• You may request a refund and your certificate will be deactivated. You must request your refund by:
◦ December 31st, 2021 for sailings departing March 13th – May 11th, 2020, plus Alaska sailings departing May 12th – June 30th 2020, Empress of the Seas June 1st, 2020 & June 12th, 2020 sailings, and May 2020 Voyager of the Seas sailings (excluding May 25th, 2020 sailing).
◦ December 31st, 2020 for sailing departing May 12th – July 31st, 2020, including Canada sailings departing August 1st – October 31st, 2020
• We’ll then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment, which will include any non-refundable deposits.
• To avoid waiting on the phone to cancel, please click here and we will get the process started for you.
• You can expect to receive your refund 45 days after you submit your request.
• Please note: If you used a Cruise with Confidence certificate on this sailing, and you request a refund instead, we’ll refund any NEW funds paid above the certificate amount, and we’ll reinstate your original Cruise with Confidence certificate.
Cruise Planner Purchases
If you purchased Cruise Planner items and were booked on a sailing departing:
• June 12th – July 31st, 2020 and your sailing was canceled on May 20th due to the global suspension, you can opt-in to receive an Onboard Credit in the value of 125% of the total Cruise Planner purchases on your reservation.
◦ Click here by June 10th, 2020 to request your higher value credit and we’ll email it to you by June 30th, 2020. If we don’t hear from you by June 10th, 2020, your Cruise Planner purchases will be automatically refunded. You’ll receive your refund within 45 days of June 10th. We are working as quickly as possible and we appreciate your patience during these unprecedented times.
◦ Also, if you opt for a cruise fare refund or for Lift and Shift before June 10th, you are not be eligible for this Cruise Planner Onboard Credit offer.
• August 1st – October 31st, 2020 and your sailings was cancelled on June 2nd due to the Canada travel ban, you can opt-in to receive an Onboard Credit in the value of 125% of the total Cruise Planner purchases on your reservation.
◦ Click here by June 17th, 2020 to request your higher value credit and we’ll email it to you by July 17th, 2020. If we don’t hear from you by June 17th, 2020, your Cruise Planner purchases will be automatically refunded. You’ll receive your refund within 45 days of June 10th. We are working as quickly as possible and we appreciate your patience during these unprecedented times.
◦ Also, if you opt for a cruise fare refund or for Lift and Shift before June 17th, you are not be eligible for this Cruise Planner Onboard Credit offer.
• Questions about the 125% Cruise Planner credit? Click here for more details.
If you purchased Cruise Planner items and were booked on a cruise departing on or before June 12th, 2020 (and Vision of the Seas’ June 13th, 2020 and Anthem of the Seas’ June 20th, 2020 sailings):
• Click here for more details about your refunds.
Air and Hotel Purchases
Cancellations for sailings on or before April 10th, 2020:
• If you purchased refundable air or hotel accommodations through Royal Caribbean, they will be automatically refunded to you.
• If you booked on your own, please contact the service provider directly for your options with them.
Cancellations for sailings between April 11th – July 31st, 2020, and Canada sailings between August 1 – October 31, 2020:
• If you purchased refundable air or hotel accommodations through Royal Caribbean, they will be automatically refunded to you within 45 days after we process the cancellation.
• If you booked non-refundable air through Royal Caribbean or booked on your own, please contact the service provider directly for your options with them.
We know, this too shall pass, and we are optimistic that very soon you’ll be excited about planning your next cruise vacation. As always, the most important thing to us will always be the safety of our guests and crew. In the meantime, we’ll continue to monitor the global situation. We wish you good health and truly appreciate your continued loyalty.
For the most current U.S. government travel advisories, be sure to visit these sites:
U.S. Centers for Disease Control
U.S. Department of State
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